Privacy Policy

Renaissance And Action Ltd. (also referred as “Renaissance”, or “we”, “us”, “our”, etc in this agreement) collects information about you when you use our mobile applications, websites, and other online products and services (the “Services”) and through other interactions and communications you have with us. Renaissance And Action Ltd. is committed to maintaining the privacy of individuals and protecting personal information in its custody or control and complying with applicable privacy legislation


This Privacy Policy is a summary of Renaissance And Action Ltd. privacy practices and guidelines governing the provision of products and services but does not apply to personal information related to potential, current or former employees or contractors of Renaissance And Action Ltd.

Method to opt-out

If you do not agree with any part of this Privacy Policy you should not conduct any transactions on this Website and App and navigate away from this page immediately.

Collection of Information

When you use our Services, we collect information about you in the following general categories:

Location Information: When you use the Services for delivery, we collect precise location data about the trip from the Renaissance And Action app used by the Driver. If you permit the Renaissance And Action app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background.

Contacts Information: Your name, address, telephone number, email address or other information to contact or identify you.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. We don’t handle and store your credit card information; that are handled by Stripe payment processing company.

Communication Information: Voluntary information provided by you includes feedback, reviews, ratings, requests for customer care, referrals, special order instructions, and other actions performed on the Website, or App.

We may collect, use, disclose and retain information you provide to us for the following purposes:

  • to open and maintain an account with us;
  • to offer and provide pickup and delivery services; facilitate communications between you and a Driver, or sender;
  • to process payments;
  • to conform senders and receivers’s photo, including to pass photos to package senders, and receivers that the delivery tasks are finished and received by proper parties;
  • to send after tasks information, payment receipts, delivery roads information, sender and receiver’s photos;
  • to provide and administer services and facilitate your purchases, fees paid and payable, payment history, parties to transactions, payments and payment card usage;
  • to carry out customer surveys, in order to evaluate the needs, wants and satisfaction levels of our customers and to analyze and manage our business;
  • to comply with legal or regulatory requirements (including those related to security);
  • to promote and market products and services offered by us; send promotion materials, news, articles, advertising materials when you subscript to email subscription service.
  • to respond to inquiries from you;

Except as required for the foregoing, or as required or permitted by applicable law, Renaissance And Action Ltd. does not disclose personal information to third parties without your prior consent.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.


If you choose to voluntarily submit personal information to us, we will consider that you have consented to our collection, use and disclosure of this personal information for purposes reasonably related to your providing the information and for the purposes set out in this Policy.

Subject to the above, we will usually ask for your consent when we collect your personal information. Sometimes this may happen after collection but prior to our use or disclosure of your personal information. If we plan to use or disclose your personal information for a purpose not disclosed in this Policy or elsewhere to you, we will make efforts to let you know about that purpose before use or disclosure.

Since we utilize the services of third-party independent courier contractors, we share your information to facilitate the Service. This may include sending emails or text notifications, processing payments, placing orders, sending delivery instructions, and providing superior customer service. We require that our third-parties commit to use this information for the sole purpose of fulfilling the Service.

You may modify or revoke your consent at any time, with reasonable notice, subject to applicable laws and contracts signed by you, by sending a written message to our Privacy Officer. In some circumstances, a modification or revocation of consent may limit or prevent us from providing products or services to, or acquiring products or services from you.

We assume, unless you tell us otherwise, that by continuing to deal with us after having had this Policy made available to you that you consent to the collection, use and disclosure of your personal information as set out and for the purposes described in this Policy, where such consent is required by law.

Accuracy and Completeness

When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate, up to date, and complete. This may involve requesting further information or updates from you. We do request that you advise us of changes to your personal information so that our records may remain current.

Retention and Destruction

The law allows us, for legal or business purposes, to retain personal information for as long as is reasonable. Upon expiry of an appropriate retention period, bearing in mind reasonable legal and business requirements, personal information will either be destroyed in a secure manner or made anonymous. You should be aware that there may be legally required minimum retention periods, which we must and do observe. Should any consent, where consent is required, to our collection, use, disclosure or retention of personal information be revoked, the law also allows us to continue to retain the information for as long as is reasonable for legal or business purposes. In the event that revocation of any required consent may have consequences to the individual concerned, we will advise the individual of the consequences of revoking their consent where it is reasonable in the circumstances to do so.

Security of Personal Information

We recognize our legal obligations to protect personal information collected during the course of carrying on business. We have therefore made reasonable arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information.

All interactions with our services use theSecure Sockets Layer (SSL) protocol. We use a third-party, industry-accepted Payment Gateway to securely process credit card transactions.

We reserve the right to amend this Policy from time to time as required and without notice by posting an amended version on our website.

Contact Us

If you have any questions with respect to this privacy policies or if you wish to request access to, or correction of, your personal information under our care and control, please contact at:

Renaissance And Action Ltd.

3211, 175 Silverado Blvd. S.W.

Calgary, Alberta

T2X 0V5

Or by email at

Last Updated: Aug 07, 2017